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At Precious April, we want you to love your purchase. Orders in original condition (order must have all tags attached, and must be unworn, unwashed and unstained) can be returned back to us for store credit within 14 days of receiving it. This credit can be used to re-purchase a different size, style or other product from our store. Please note all purchases on sale products are final, under no circumstances will we accept returns on sale products, unless they are faulty.
You may cancel your pre-order any time before the product has been dispatched by contacting us at firstname.lastname@example.org. Once your order has been dispatched, the normal return policies apply.
Unfortunately, we have no exchange systems in place and cannot offer this service. You are welcome to return the items using the above return method within 14 days of receiving them. From there you can use your store credit to place a new order.
Please contact our support team at email@example.com along with photos and a comprehensive description of the fault. We’ll do our best to action this issue ASAP! A choice of a full refund or replacement will be offered once the item has been deemed faulty.
If you return an item purchased through Afterpay, we will issue you a store credit. As Afterpay is a third party provider, your agreement with them still stands and you will be required to continue to pay any scheduled payments. For any repayment queries please contact Afterpay on 1300 100 729.
Once your return has arrived at our warehouse, it will be processed within 3-5 days of receiving it. You will receive an email letting you know we have received it with your store credit code.
Your store credit will be issued to you when we process the return. We’ll send you an email confirmation with your store credit code letting you know that the return has been processed.