Return & Exchanges

At Precious April, we want you to love your purchase. Orders in original condition (order must have all tags attached, and must be unworn, unwashed and unstained) can be returned back to us for store credit within 14 days of receiving it. This credit can be used to re-purchase a different size, style or other product from our store. Please note all purchases on sale products are final, under no circumstances will we accept returns on sale products, unless they are faulty.

 

How can I return my items?

  • Email support@preciousapril.com with your order number and the reason for the return.
  • Orders can be returned back to us for store credit within 14 days of receiving it.
  • Returned items must be in original condition. This includes all tags attached, and the items must be unworn/unwashed and unstained.
  • Precious April do not offer free returns, you will need to cover the cost of postage.
  • Please allow 3-5 days for us to approve your return.
  • Store credit will be issued once we have received the returned items in their original conditions.
  • Store credit is valid for 12 months after date of issue.
     

Pre-order return and exchanges

You may cancel your pre-order any time before the product has been dispatched by contacting us at support@preciousapril.com. Once your order has been dispatched, the normal return policies apply.

 

Can I exchange an item?

Unfortunately, we have no exchange systems in place and cannot offer this service. You are welcome to return the items using the above return method within 14 days of receiving them. From there you can use your store credit to place a new order.

 

What if I receive a faulty/damaged item?

Please contact our support team at support@preciousapril.com along with photos and a comprehensive description of the fault. We’ll do our best to action this issue ASAP! A choice of a full refund or replacement will be offered once the item has been deemed faulty.



What if I’ve paid with Afterpay?

If you return an item purchased through Afterpay, we will issue you a store credit. As Afterpay is a third party provider, your agreement with them still stands and you will be required to continue to pay any scheduled payments. For any repayment queries please contact Afterpay on 1300 100 729.

 

How will I know when my return has been processed?

Once your return has arrived at our warehouse, it will be processed within 3-5 days of receiving it. You will receive an email letting you know we have received it with your store credit code.

 

When will I receive my store credit?

Your store credit will be issued to you when we process the return. We’ll send you an email confirmation with your store credit code letting you know that the return has been processed.

 

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